Refund policy

Original artwork
Each original is one of a kind, so please take your time before buying. As every painting is unique, I’m unable to accept returns or offer refunds for change of mind. If you have any questions about size, colour or framing before you buy, please get in touch and I’ll happily send extra photos.

Prints
Prints are made to order just for you, so I’m unable to offer refunds or exchanges for change of mind, including choosing the wrong size.

Colour and appearance
I do my best to photograph each piece as accurately as possible, but colours can look slightly different depending on lighting and your screen settings. Prints may also vary slightly in colour and texture from the original painting. These small variations are a natural part of the process and aren’t considered a fault.

Damaged or faulty items
If your order arrives damaged, faulty or not as described, please email me within 7 days of delivery with a photo of the item and packaging. For minor issues, I’ll choose whether to repair, replace or refund the item. If there’s a major problem, you can choose a replacement or a full refund. Postage costs for returning a damaged or faulty item will be covered.

Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.

To get in touch about your order, contact me at emanneco@gmail.com.